Last Updated: 07-Sep-2023

At Fakeface, we strive to provide you with a seamless experience. If, however, you encounter any issues or are not satisfied with our services, we are here to assist you.

1. Eligibility for Refunds

You may be eligible for a refund if:

- You have encountered a technical issue that prevents you from using our services effectively.

- You have made an accidental purchase or experienced a billing error.

- You are within 24 hours of your initial purchase, and you have not used any credits.

2. Requesting a Refund

To request a refund, please follow these steps:

a. Contact Support: If you believe you meet the eligibility criteria, please contact our support team at [Support Email Address] within 24 hours of your initial purchase. Provide details of the issue and the reason for your refund request.

b. Confirmation: Our support team will review your request and may ask for additional information to validate your claim.

c. Processing: If your request is approved, we will process the refund as soon as possible. The time it takes for the refund to reach your account may vary depending on your payment method and financial institution.

3. Non-Refundable Cases

Please note that we are unable to provide refunds in the following cases:

- If you have used any credits from your account.

- If your request is made after 24 hours from the time of purchase.

- If you have violated our terms of service or engaged in abusive or fraudulent behavior.

4. Disputed Charges

If you have concerns about a charge on your credit card statement, please contact our support team before disputing the charge with your bank or credit card provider. We are here to assist you and can often resolve issues more efficiently than involving a third party.

5. Contact Us

If you have any questions or need further assistance regarding refunds, please contact our support team at contact@fakeface.io. We are committed to ensuring your satisfaction and will do our best to address your concerns.